Professional Longarm Maintenance & Repair Services
Quilt Creative provides expert longarm services through our Handi Quilter Certified Technician. We are dedicated to ensuring your equipment operates at peak performance, preserving the quality of your quilting projects.
If you are experiencing technical difficulties or require routine care, please contact our shop at 541-743-0266 to schedule an appointment.
Comprehensive Routine Maintenance
- Recommended Interval: Every 12 to 24 months, or after 10 to 15 million stitches.
- Deep Internal Cleaning: Complete removal of machine covers to clear packed lint from the motor and electronic components, helping prevent overheating and premature wear.
- Precision Tuning: Full inspection of drive belts, lubrication of internal gears, and verification of needle-to-hook timing for smooth and dependable operation.
Specialized Repair & Calibration
- Mechanical Timing ($99 Flat Rate): Precise synchronization of the needle and hook to eliminate skipped stitches and thread breaks.
- Tension & Stitch Calibration: Expert adjustment of tension disks and bobbin cases for consistently balanced stitches.
- Frame & Track Realignment: Leveling of frames and cleaning of tracks to ensure effortless movement and precision gliding.
- Electronic Diagnostics & Software: Troubleshooting of control screens and sensors, plus Pro-Stitcher firmware updates to keep robotics current.
Service Area & Travel Policy
Can’t bring your machine to us? We’ll come to you! We travel to any location to service your machine. Travel is completely free within our local zone, with an affordable rate for surrounding communities.
- Within 15 miles of Quilt Creative: Free travel (covers the Eugene/Springfield area)
- Beyond 15 miles: $0.72 per mile added to your total
Frequently Asked Questions
How often should I schedule longarm maintenance?
We recommend routine maintenance every 12 to 24 months, or after approximately 10 to 15 million stitches, whichever comes first.
What does the $299 routine maintenance include?
The package includes deep internal cleaning, belt and gear inspection, lubrication, and needle-to-hook timing verification for reliable performance.
What is your hourly rate for repair visits?
Specialized repair and calibration services are billed at $50 per hour, with a 1-hour minimum for on-site appointments.
Do you provide travel service outside Eugene/Springfield?
Yes. For service locations more than 15 miles from our shop, mileage is billed at $0.72 per mile and added to the service total.
How do I schedule a service appointment?
Call us directly at 541-743-0266 and we will help you choose the right service and schedule a time.